Refund Policy
At Creative Loops, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return.
Eligibility for Return
To be eligible for a return, your item must meet the following conditions:
- It must be in the same condition that you received it (unworn, unused, and with original tags).
- It should be in its original packaging.
- You must provide the receipt or proof of purchase.
How to Start a Return
To begin your return, please contact us at support@creativeloops.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Please note that items returned to us without prior authorization will not be accepted.
If you have any questions about returns, feel free to contact us at support@creativeloops.com.
Damages and Issues
We recommend inspecting your order upon arrival. If you find that your item is defective, damaged, or if you received the wrong item, please contact us immediately so that we can resolve the issue.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any concerns about an item, please contact us for clarification.
We are also unable to accept returns on sale items or gift cards.
Exchanges
The fastest way to get a replacement item is to return the original item first. Once the return is accepted, you can place a new order for the desired item.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed and credited to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
If you need any assistance or have questions about returns, feel free to reach out to us at support@creativeloops.com.